Lola's accepts returns for full-priced, unworn, and unwashed merchandise in its original condition, with all tags attached and your original proof of purchase, for a refund of the original form of payment. Items must be returned within 30 days of the original ship date.
-All jewelry is final sale.
-All Personalized or custom items are final sale.
SALE VS. FINAL SALE:
- Sale: Sale items are merchandise marked down for a coupon code sale, sitewide sale, brand-wide sale or flash sale, and may be returned for store credit ONLY.
- Final Sale: Final sale items, clearly marked with "final sale" below the regular price, are merchandise that is permanently marked down, and are ineligible for returns, exchanges, or refunds.
Exchanges can be made, as long as it is for the same item (at the same price) for a different color or size. Personalized or custom items are not able to be exchanged.
All exchanges or returns should be initiated by contacting Lola's via email at firstname.lastname@example.org