Return Policy


RETURNS:

Lola's accepts returns for full-priced, unworn, and unwashed merchandise in its original condition, with all tags attached and your original proof of purchase, for a refund of the original form of payment. Items must be returned within 30 days of the original ship date.

-All jewelry is final sale.

-All Personalized or custom items are final sale.

 

SALE VS. FINAL SALE:

  • Sale: Sale items are merchandise marked down for a coupon code sale, sitewide sale, brand-wide sale or flash sale, and may be returned for store credit ONLY.
  • Final Sale: Final sale items, clearly marked with "final sale" below the regular price, are merchandise that is permanently marked down, and are ineligible for returns, exchanges, or refunds.

EXCHANGES:

Exchanges can be made, as long as it is for the same item (at the same price) for a different color or size. Personalized or custom items are not able to be exchanged. 

 

All exchanges or returns should be initiated by contacting Lola's via email at lolasbtq0@gmail.com